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The below post is an account of what happened at my wedding. After we complained to the Springville city - actions were taken to address our complaints. I am satisfied with the actions taken. I have also been told that the art museum went out of the way to satisfy the next wedding after our complaints. So maybe it is a good place to get married now.
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If you do a search for reviews of this place, everyone says how its a beautiful setting. It is, but the staff are painfully rude. They made it an annoying day for me and my guests. They were rude to my guests, my wife, my best man, the maid of honor, ate all the food, did not help us at all in any way.
Two days before the wedding, we did wedding pictures there and one of the staff interrupted us to ask whether we had signed our contract here. That should have been an indicator as to how arrogant these guys are.
On the wedding day t director Vern Swanson pulled my wife by the arm right before the ceremony as he said she could not be in that room. She was in a room adjacent to the ceremony room as she did not want to be seen in her wedding clothes before the ceremony.
The staff also tried to move the ceremony chairs 5 minutes before the wedding stating that they were a fire violation. The chairs were set up already by the staff even before we came there. And they had been the same way 3 days before when my wife, my mother in law and one of my MIL's friends did a dry run. So if they were not a fire code violation for the last 4 days, how was it a fire code violation 5 minutes before the wedding? The talk about moving chairs after all the guests were seated stopped only when we yelled at him. Can you imagine, asking 100 people to get up and move the chairs around and then making them sit again?
They allotted us downstairs bathrooms to change clothes during the ceremony and stuff. Now this is a wedding, they cant provide a location and then ask people to move out. Its not easy during a wedding. The staff told one of our guests that they would lock everything down and we could not get anything out after 5 minutes. Some of my guests missed dinner and moved things out haphazardly resulting in item losses. They could have given us an alternate location to get dressed in the first place. What do they expect people to do? Should the bride, groom and all the bridal party magically do away with their clothes that they have on before the ceremony? Or should they arrive naked at the venue? Or forget their wedding pictures/reception and move their clothes around?
This is not all, the museum director helped himself to many plates of food. My Father in law specifically told him to stop eating as we were running out of food. His response was to go into the kitchen and eat more directly from the kitchen. Worse he seated himself on the table where the bridesmaids were sitting. Complete jerk. My best man got yelled at for being within 2 feet of a painting. The staff told him not to be near the painting as he could not afford the painting. My best man got annoyed and asked back how the staff could make that assumption. So if they are so concerned about their art, why do they have weddings there? Or why don't they put fences and barricades around the art so no one can be within whatever distance they are comfortable with?
They also yelled at the maid of honor for touching the sound system. The staff did not turn the volume up for our first dance. Someone had to turn the sound up. What were we to do? Dance to crowd murmur? The setting is nice, but the staff are awful.
Labels: Springville musuem of art, Wedding
